Shipping
Processing time
All orders are processed within 1–2 business days. Orders are not shipped on weekends or holidays.
Delivery times
- Madrid: 2 business days
- Spain: 2–4 business days
Shipping costs are calculated at checkout.
You will receive a confirmation email with tracking information once your order has been dispatched.
Returns
We want you to love your purchase. If you’re not completely satisfied, you may return your item within 14 days of delivery.
Return conditions
- Items must be unused
- Original packaging must be included
- Items must be in resellable condition
How to return
- Email us at support@graciana.store
- Include your order number
- We will send return instructions
Once received and inspected, refunds are processed within 5–7 business days.